Joe Gallant

Automotive Sales and Dealership Leadership

St. Clair Shores, Michigan

Automotive sales and dealership leader with 20+ years of experience spanning internet sales, F&I profit growth, used-car management, multi-store BDC leadership, and regional dealer development. Brings hands-on experience coaching teams, closing deals, managing inventory, and funding transactions.

Career Highlights

30+Vehicles sold monthlySerra Honda Grandville
2×F&I profitsProcess improvements at Serra Honda
4Locations · 5 brands3,000+ monthly leads at Elder Automotive
+20%Aftermarket sales growthMopar · Michigan territory

Core Expertise

Sales and customers: Consultative selling · Deal desking and closing · CRM follow-up
Finance and insurance: Prime and subprime · F&I menu selling · Contracting and lender funding
Leadership and operations: Coaching · BDC management · Inventory acquisition, appraisal, and reconditioning

Professional Experience

Bob Maxey Ford of Howell

Apr – Oct 2026

New and Used Vehicle Sales

Guided new and used vehicle customers through product research and ownership questions, with consistent follow-through before and after delivery.
Built a customer resource hub with Ford manuals, vehicle information, and educational content to support customer relationships beyond the sale.

Mission Ford of Dearborn

Dec 2024 – Jan 2026

Assistant Used Car Selling Manager / F&I Manager

Desked and closed deals, handled turnovers, coached sales staff, and oversaw BDC and lead follow-up.
Structured prime and subprime financing around lender programs; presented service contracts, GAP, and ancillary products through F&I menus.
Managed contracting and funding, audited deal and titling paperwork, and resolved lender callbacks.
Sourced and appraised inventory through auctions and trade-ins; directed reconditioning, pricing, merchandising, photography, and digital listings.

Tech-Savvy Auto

Mar 2023 – Dec 2024

Owner and Automotive Technology Consultant

Advised dealerships on software selection, CRM workflows, and practical improvements to daily operations.
Trained staff and developed vendor partnerships for software implementation and AI-assisted workflows.

Joe Gallant

Professional Experience Continued

Mopar Vehicle Protection

Mar 2020 – Mar 2023

F&I Development Manager, Michigan

Delivered 20% growth in Mopar aftermarket sales through targeted plans and performance coaching for Michigan Stellantis finance departments.
Led recruitment, training, and development for finance managers, salespeople, and sales managers; used performance data to guide coaching.
Advised dealers on reinsurance and revenue programs; trained service teams to sell aftermarket products in the service lane.

Elder Automotive Group

Jul 2016 – Mar 2020

Business Development / Marketing Director

Built and led a centralized BDC across 4 locations and 5 brands, managing 3,000+ monthly leads and customer follow-up.
Trained sales teams and supported sales and F&I desks with negotiations and deal closings across locations.
Directed marketing, advertising, social media, and call/email campaigns; managed vendor relationships and CRM/software integration.

North Brothers Ford

Feb 2015 – Jun 2016

Used Car Sales Manager

Led used-vehicle sales operations, including deal desking, closing, hiring, training, and performance coaching.
Managed vehicle appraisal, acquisition, and reconditioning; coordinated internet lead follow-up and targeted advertising.

Serra Honda Grandville

Mar 2007 – Dec 2014

New and Used Sales Manager · Aug 2012 – Dec 2014

Led new and used sales operations, hiring, staff training, inventory planning, forecasting, marketing, and advertising.

F&I Manager · Sep 2010 – Aug 2012

Doubled F&I profits by redesigning processes while improving customer satisfaction; analyzed DMS data to identify revenue opportunities.

New and Used Internet Sales · Mar 2007 – Sep 2010

Consistently sold 30+ vehicles monthly while managing internet sales, the dealership website, CRM follow-up, and vendor relationships.

Dealership Systems

CDK Global · Reynolds & Reynolds · DealerSocket · VinSolutions · Elead · Dealertrack · vAuto

Professional Training

Resource Automotive — Finance and Insurance Training
Proactive Dealer Solutions — BDC Management Training

Applied Dealership Technology

Built Customer Hub for vehicle research and ownership resources, Inventory Flow for inventory research and cross-store coordination, and Payment Desk for payment scenarios and itemized customer estimates.